Q&A with Jeffrey Harris on the evolution of healthcare during the pandemic
Physician and MIT economist provides insight from the front lines, including how “telehealth” is now a vital new form of care.
"Since 2005, I have been working exclusively in community health centers, taking care of the neediest patients. Healthcare in these facilities has been turned upside down by the coronavirus pandemic. Patients with chronic conditions are being dissuaded from coming in. Instead, electronic health or telehealth service has become the new form of care."
— Jeffrey Harris, professor of economics, practicing physician
Jeffrey E. Harris is a physician and a professor in MIT’s Department of Economics. He served as an internist at Massachusetts General Hospital for more than 20 years and continues to practice today at community health centers. Professor Harris is currently working on a new health economics textbook based on medical case studies.
Q: As a doctor on the front lines of the pandemic, can you provide a glimpse of what is going on today inside our increasingly burdened healthcare facilities?
Since 2005, I have been working exclusively in community health centers, taking care of the neediest patients. Healthcare in these facilities has been turned upside down by the coronavirus pandemic. Patients with chronic conditions are being dissuaded from coming in. Instead, electronic health or “telehealth” service has become the new form of care. Large general hospitals are preparing for the worst. Elective surgeries have been cancelled. Many hospitals have record low inpatient counts, having reserved separate floors for Covid-19 patients. Clinics have likewise created separate areas for patients with respiratory symptoms. Healthcare providers’ work shifts have been reconfigured to reduce stress and potential exposure. In intensive care units, some attending physicians see patients only once daily to reduce risk.
Q. Does the Covid-19 pandemic pose special challenges for patients with few resources?
Absolutely. Here’s an example of the challenges that healthcare providers face every day. A patient calls into the health center reporting fever, lethargy, and a cough, but no shortness of breath. Following current triage guidelines, I counsel the patient to seek care if her breathing gets worse, but otherwise to stay home and isolate herself from household members for two weeks. “Can you stay in your own bedroom?” I ask in Spanish. The response is no. Family members have to share the same bedroom. I ask her whether she could use her own bathroom. Same response. She inquires whether the self-isolation period could be reduced to just one week, as she has to get back to work. I am reluctant to say yes, but one-week isolation is still better than none.
The patient then informs me that she will have to take two buses to get to work. I know that public transportation may have been the fuse that lit the epidemic explosion in New York and other dense metropolitan areas, but at best I can only counsel her to maintain her distance as much as possible from other passengers, wear a mask if she can get one, and wash her hands thoroughly when she gets to work.
"Telehealth is being revolutionized. Patients are being asked to download video conferencing apps on their phones. Even after the Covid-19 pandemic passes, these will be permanent fixtures of our healthcare system."
Q: Can you describe how electronic health or “telehealth” services are being employed to ease the burden on in-person providers during this crisis?
Telehealth is no longer evolving. Instead, it is being revolutionized. Patients are being asked to download video conferencing apps on their phones. Nurses are being trained and recruited to make home visits using devices such as electronic stethoscopes that can transmit heart and lung sounds, electronic otoscopes to transmit magnified images of the ear canal, telemetry-capable electrocardiograms and portable ultrasound devices. Even after the Covid-19 pandemic passes, these will be permanent fixtures of our healthcare system.
Q: Six Massachusetts medical leaders have called for a comprehensive program to triage and safely support Covid-19 patients at home or in community-based venues. Can you comment on whether this plan is similar enough to the system of testing, contact tracing, quarantine, and isolation/treatment that has been successful in several Asian countries?
We need a comprehensive response that's tailored to our own healthcare system. That's where new telehealth capabilities become absolutely critical. With expanded channels of communication, primary care providers can steer patients to testing resources, advise them on home isolation, and help with contact tracing. If people with symptoms or questions can't get access to primary care providers, they'll end up in emergency rooms.
But the financial viability of primary care providers will depend on adequate insurance reimbursement for phone and video visits. Some progress has been made in realigning financial incentives, but bureaucratic rigidity remains the rule. Here’s an example. A federally qualified health center can bill Medicare for a telehealth visit only if the visit is for a condition unrelated to an evaluation/management (E/M) service provided by the health center within the previous seven days and does not lead to an E/M service or procedure within the next 24 hours or soonest available appointment. This is an unnecessary barrier to care at a time when flexibility is absolutely essential.